FREQUENTLY ASKED QUESTIONS

Our FAQs page is designed to help our new temporary staff members but is worth a browse if you’re new to agency working and want to know what it’s all about.

Holidays and Sick leave

Am I entitled to holiday pay?

Yes – all PAYE temporary employees working through Dart get the statutory 28 days holiday per year (inclusive of bank holidays). Your holiday pay accrues in relation to the number of regular hours (not overtime) you work – it is currently calculated at 12.07%, so roughly speaking you earn one hour of holiday for every day you work. All work and no play is no good for anyone, so we strongly recommend you enjoy using up all your holiday.

I’ve used up all my holiday, can I still take time off?

Possibly. In certain circumstances, we may be able to organise non-paid leave; just give us a ring to see if this can be arranged.

What happens if I’m unwell?

If you are unable to go to work because of sickness or compassionate reasons then you must tell your contact at Dart and your line manager at the earliest possible opportunity, no later than one hour before work begins. You may need to leave a message if it’s very early in the morning.

All Dart employees are entitled to claim Statutory Sick Pay (SSP). Under this rule, you will need to complete a self-assessment form, in order receive SSP from the fourth day of illness.

Money

How often do I get paid?

You’ll be pleased to know that all our temporary workers are paid weekly. We can’t pay you for work you haven’t done, so you’ll always be working a week ‘in hand’.

When’s payday?

Payday is Friday for all our temporary workers. Your payment will go directly into your bank account, as if by magic…

Timesheets

How do I return my timesheet to you?

However you please, but the best way to ensure it arrives safe and sound is to fax it to 0872 110 6699 or email to payroll@dartrecruitment.co.uk. Don’t forget to have it signed by your line manager before you send it across.

When do I need to have my timesheet in by?

Your timesheet needs to be with us before 12pm on a Monday. If it’s late then you may have to wait until the following week for your pay. It’s also worth spending a few moments checking that you’ve filled it in correctly, as any mistakes may delay the payment of your wages.